The ‘ Self-service ’ Student : Building Enterprise-wide Systems into Universities 1

  title={The ‘ Self-service ’ Student : Building Enterprise-wide Systems into Universities 1},
  author={Neil Pollock},
This article investigates the take-up by universities of enterprise-wide computer systems and the development of a new module for the management and administration of students. Having its origins in Electronic Commerce, the system assumes the existence of a certain kind of user, one with particular roles and responsibilities – a self-service user. The notion of ‘self-service’ is deployed as an integral part of the system rollout where students are to view, input and modify administrative and… CONTINUE READING

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