The "new VA": a national laboratory for health care quality management.

@article{Kizer1999TheV,
  title={The "new VA": a national laboratory for health care quality management.},
  author={Kenneth W. Kizer},
  journal={American journal of medical quality : the official journal of the American College of Medical Quality},
  year={1999},
  volume={14 1},
  pages={3-20}
}
In 1995, the Veterans Health Administration (VHA) initiated the most radical redesign of the veterans health care system since the system was formally created in 1946. One of the goals of this reengineering effort has been to ensure the consistent and predictable provision of high-quality care everywhere in the system. To accomplish this goal, the VHA has organized more than 100 different quality improvement activities according to a structure-, process-, and outcomes-focused quality management… CONTINUE READING

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