Text categorization methods application for natural language call routing

@article{Sergienko2014TextCM,
  title={Text categorization methods application for natural language call routing},
  author={Roman B. Sergienko and Tatiana Gasanova and Eugene Semenkin and Wolfgang Minker},
  journal={2014 11th International Conference on Informatics in Control, Automation and Robotics (ICINCO)},
  year={2014},
  volume={02},
  pages={827-831}
}
Natural language call routing can be treated as an instance of topic categorization of documents after speech recognition of calls. This categorization consists of two important parts. The first one is text preprocessing for numerical data extraction and the second one is classification with machine learning methods. This paper focuses on different text preprocessing methods applied for call routing. Different machine learning algorithms with several text representations have been applied for… CONTINUE READING
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