Text analysis as a tool for analyzing conversation in online support groups

@inproceedings{Kramer2004TextAA,
  title={Text analysis as a tool for analyzing conversation in online support groups},
  author={Adam D. I. Kramer and Susan R. Fussell and Leslie D. Setlock},
  booktitle={CHI Extended Abstracts},
  year={2004}
}
In this paper we describe a software tool that allows investigators to make comparisons across different online forums and media by analyzing word counts in user-specified categories. Using a large sample of messages from a bipolar support chatroom, we demonstrate how this tool can be used to characterize the nature of the discourse and compare it to other media, to analyze relationships among different word categories, and to characterize changes in visitors' discourse over time. Future plans… CONTINUE READING
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Linguistic Inquiry and Word Count: LIWC [software program for text analysis

J. W. Pennebaker, M. E. Francis
2001
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