Text Categorization for Deriving the Application Quality in Enterprises Using Ticketing Systems

@inproceedings{Zinner2015TextCF,
  title={Text Categorization for Deriving the Application Quality in Enterprises Using Ticketing Systems},
  author={Thomas Zinner and Florian Lemmerich and Susanna Schwarzmann and Matthias Hirth and Peter Karg and Andreas Hotho},
  booktitle={DaWaK},
  year={2015}
}
Today’s enterprise services and business applications are often centralized in a small number of data centers. Employees located at branches and side offices access the computing infrastructure via the internet using thin client architectures. The task to provide a good application quality to the employers using a multitude of different applications and access networks has thus become complex. Enterprises have to be able to identify resource bottlenecks and applications with a poor performance… 

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