Text Categorization for Deriving the Application Quality in Enterprises Using Ticketing Systems

  title={Text Categorization for Deriving the Application Quality in Enterprises Using Ticketing Systems},
  author={Thomas Zinner and Florian Lemmerich and Susanna Schwarzmann and Matthias Hirth and Peter Karg and Andreas Hotho},
Today’s enterprise services and business applications are often centralized in a small number of data centers. Employees located at branches and side offices access the computing infrastructure via the internet using thin client architectures. The task to provide a good application quality to the employers using a multitude of different applications and access networks has thus become complex. Enterprises have to be able to identify resource bottlenecks and applications with a poor performance… 

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A non-intrusive software tool for continuously collecting subjective ratings on the performance of an enterprise application from a large number of employees is developed.

Collecting subjective ratings in enterprise environments

A non-intrusive software tool for continuously collecting subjective ratings on the performance of an enterprise application from a large number of employees and observes a negative correlation between the user satisfaction and the overall load of the server infrastructure.

QoE Assessment of Enterprise Applications Based on Self-Motivated Ratings

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Machine Learning in Official Statistics

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Predictors of customer perceived software quality

  • A. MockusPing ZhangP. Li
  • Computer Science, Business
    Proceedings. 27th International Conference on Software Engineering, 2005. ICSE 2005.
  • 2005
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