Temporal workflow management in a claim handling system

  title={Temporal workflow management in a claim handling system},
  author={J. Leon Zhao and Edward A. Stohr},
Temporal workflow management is important for processes that are time-driven. Claim handling, which requires the documentation, diagnosis, and resolution of customer claims due to faulty products or unsatisfactory services, is an example of such a process because fast turnaround is critical for customer satisfaction. However, little research has been reported in this area, especially at the policy level. In this paper, we develop a framework for temporal workflow management, which includes… CONTINUE READING

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