Telephone talk: effects of timing and use of a floorholder message on telephone conversations using synthesized speech.

Abstract

Telephone interaction remains a challenging form of communication for many who use speech-generating devices (SGDs). The purpose of this study was to investigate the effect of delayed starts and floorholder information at the beginning of synthesized-speech telephone calls to local businesses. Calls were placed to 100 randomly selected businesses asking for… (More)
DOI: 10.1080/07434610902739926

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