Telephone consultations to manage requests for same-day appointments: a randomised controlled trial in two practices.

@article{McKinstry2002TelephoneCT,
  title={Telephone consultations to manage requests for same-day appointments: a randomised controlled trial in two practices.},
  author={Brian McKinstry and Jeremy J Walker and Clare Campbell and David Heaney and Sally Wyke},
  journal={The British journal of general practice : the journal of the Royal College of General Practitioners},
  year={2002},
  volume={52 477},
  pages={306-10}
}
BACKGROUND General practitioners (GPs) in the United Kingdom have recently begun to adopt the use of telephone consultation during daytime surgery as a means of managing demand, particularly requests for same-day appointments. However, it is not known whether the strategy actually reduces GP workload. AIM To investigate how the use of telephone consultations impacts on the management of requests for same-day appointments, on resource use, indicators of clinical care, and patient perceptions… CONTINUE READING
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