Telephone consultations in primary care, how to improve their safety, effectiveness and quality

@inproceedings{Khan2013TelephoneCI,
  title={Telephone consultations in primary care, how to improve their safety, effectiveness and quality},
  author={Muhammad Naseer Babar Khan},
  booktitle={BMJ quality improvement reports},
  year={2013}
}
Consultations on telephone are ever increasing especially in primary healthcare. Currently the estimated total number consultations in England rose from 224.5 million to 243.1 million in 1995/1996 to 303.9 million to 313.6 million in 2008/2009, out of which 3% of consultations in 1995/1996 were telephone consultations which increased to 12% in 2008/2009. Literature search was done on published articles on tele-healthcare which resulted in devising a telephone consultation model. An audit was… CONTINUE READING

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