Telephone advisory services—nursing between organisational and occupational professionalism

Abstract

In this paper, we explore how telephone advisory services (TAS) and the implementation of new technology affect nurses and the nursing profession. This study shows that TAS and applied technology embodies ideas of standardisation and efficiency, and promotes an organisational professionalism such that it challenges occupational professionalism. Torn between organisational and occupational professionalism, the nurses develop strategies to deal with their contradictory demands.

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Cite this paper

@inproceedings{Fltholm2009TelephoneAS, title={Telephone advisory services—nursing between organisational and occupational professionalism}, author={Ylva F{\"a}ltholm and Anna Jansson}, year={2009} }