Telemedicine. What happens in remote consultation.

@article{Watts1999TelemedicineWH,
  title={Telemedicine. What happens in remote consultation.},
  author={Leon Adam Watts and Andrew F. Monk},
  journal={International journal of technology assessment in health care},
  year={1999},
  volume={15 1},
  pages={220-35}
}
The results of a field study of three sites that used video to link primary care medical centers to hospitals are reported. The analysis was concerned with identifying the people involved, the tasks carried out in collaboration at each end of the link, and how the different communications facilities helped or hindered. The results are summarized as six task characteristics and their design implications for this model of telemedical consultation are discussed.