Technology‐Push, Market‐Demand and the Missing Safety‐Pull: A Case Study of American Airlines Flight 587

  title={Technology‐Push, Market‐Demand and the Missing Safety‐Pull: A Case Study of American Airlines Flight 587},
  author={Amy L Fraher},
  journal={ORG: Other Individual Issues \& Organizational Behavior (Topic)},
  • A. Fraher
  • Published 1 July 2015
  • Business
  • ORG: Other Individual Issues & Organizational Behavior (Topic)
Through a critical case study of the crash of American Airlines Flight 587, this paper draws upon ‘the Social Shaping of Technology’ (SST) approach to offer a reconceptualisation of the technology‐push and market‐demand model for High‐Reliably Organisations (HROs), providing support for a third factor, called here a ‘safety‐pull’. A safety‐pull is defined as organisationally supported reflexivity in which technology innovators and frontline operators collaborate to consider the potential… 

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