Technology, Humanness, and Trust: Rethinking Trust in Technology

  title={Technology, Humanness, and Trust: Rethinking Trust in Technology},
  author={Nancy K. Lankton and D. Harrison McKnight and John F. Tripp},
  journal={J. Assoc. Inf. Syst.},
Information systems (IS) research has demonstrated that humans can and do trust technology. The current trust in technology literature employs two different types of trust in technology constructs. Some researchers use human-like trust constructs (e.g., benevolence, integrity, and ability), while other researchers use system-like trust constructs (e.g., helpfulness, reliability, and functionality). Interestingly, past research shows that both sets of measures influence important dependent… 

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