Technological Frames: Making Sense of Information Technology in Organizations

@article{Orlikowski1994TechnologicalFM,
  title={Technological Frames: Making Sense of Information Technology in Organizations},
  author={Wanda J. Orlikowski and Debra C. Gash},
  journal={ACM Trans. Inf. Syst.},
  year={1994},
  volume={12},
  pages={174-207}
}
In this article, we build on and extend research into the cognitions and values of users and designers by proposing a systematic approach for examining the underlying assumptions, expectations, and knowledge that people have about technology. Such interpretations of technology (which we call technological frames) are central to understanding technological development, use, and change in organizations. We suggest that where the technological frames of key groups in organizations—such as managers… CONTINUE READING
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