Teamwork Online: The Effects of Computer Conferencing on Perceived Confusion, Satisfaction, and Postdiscussion Accuracy

  title={Teamwork Online: The Effects of Computer Conferencing on Perceived Confusion, Satisfaction, and Postdiscussion Accuracy},
  author={Lori Foster Thompson and Michael D. Coovert},
  journal={Group Dynamics: Theory, Research, and Practice},
This study investigated the impact of computer-mediated communication on teamwork by examining 40 4-person teams working in either face-to-face or computer conferencing environments. Results were consistent with the belief that computer-mediated teams have trouble maintaining mutual knowledge. Compared with their face-to-face counterparts, computer-mediated teams viewed their discussions as more confusing and less satisfying, spent more time devising decisions, and felt less content with their… Expand

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