Teaching Note - Fitting a Theoretical Model to a Real Queue

@article{McNickle2011TeachingN,
  title={Teaching Note - Fitting a Theoretical Model to a Real Queue},
  author={Donald C. McNickle},
  journal={INFORMS Trans. Education},
  year={2011},
  volume={11},
  pages={111-122}
}
A carefully structured practical queue-modelling assignment improves the understanding of queueing theory and teaches modelling and data-analysis skills. The assignment also demonstrates that it may be better to use models to estimate operating characteristics such as mean waiting times, even in circumstances where the system in question and the characteristics can be directly observed. 

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