Tea and sympathy: crafting positive new user experiences on wikipedia

@article{Morgan2013TeaAS,
  title={Tea and sympathy: crafting positive new user experiences on wikipedia},
  author={Jonathan T. Morgan and Siko Bouterse and Heather Walls and Sarah Stierch},
  journal={Proceedings of the 2013 conference on Computer supported cooperative work},
  year={2013}
}
We present the Teahouse, a pilot project for supporting and socializing new Wikipedia editors. Open collaboration systems like Wikipedia must continually recruit and retain new members in order to sustain themselves. Wikipedia's editor decline presents unique exigency for evaluating novel strategies to support newcomers and increase new user retention in such systems, particularly among demographics that are currently underrepresented in the user community. In this paper, we describe the design… 

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