Taking a HIT: Designing around Rejection, Mistrust, Risk, and Workers' Experiences in Amazon Mechanical Turk

@inproceedings{McInnis2016TakingAH,
  title={Taking a HIT: Designing around Rejection, Mistrust, Risk, and Workers' Experiences in Amazon Mechanical Turk},
  author={Brian James McInnis and Dan Cosley and Chaebong Nam and Gilly Leshed},
  booktitle={CHI},
  year={2016}
}
Online crowd labor markets often address issues of risk and mistrust between employers and employees from the employers' perspective, but less often from that of employees. Based on 437 comments posted by crowd workers (Turkers) on the Amazon Mechanical Turk (AMT) participation agreement, we identified work rejection as a major risk that Turkers experience. Unfair rejections can result from poorly-designed tasks, unclear instructions, technical errors, and malicious Requesters. Because the AMT… CONTINUE READING
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