Corpus ID: 21348819

THE STUDY OF CUSTOMER SATISFACTION AND CONFLICT MANAGEMENT RELATIONSHIP WITH CUSTOMER LOYALTY CASE STUDY : BANK TOSE ’ E SADERAT ( EDBI ( EXPORT DEVELOPMENT BANK OF IRAN ) ) OF TEHRAN *

@inproceedings{Valashejerdi2015THESO,
  title={THE STUDY OF CUSTOMER SATISFACTION AND CONFLICT MANAGEMENT RELATIONSHIP WITH CUSTOMER LOYALTY CASE STUDY : BANK TOSE ’ E SADERAT ( EDBI ( EXPORT DEVELOPMENT BANK OF IRAN ) ) OF TEHRAN *},
  author={Nasrin Fereydouni Valashejerdi and M. Ghasemi and Reza Najjari},
  year={2015}
}
The goal of this research is to study the relationship of customer satisfaction and conflict management with customer loyalty on the basis of the structural equations in Bank Tose’e Saderat of Tehran. According to the objective, the research method is applied and according to data collection is descriptive and co relational analysis and particularly it is based on the structural equations by using Amos software. The statistical population consisted of 640 customers of Bank Tose’e Saderat of… Expand

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