THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCE FROM PUBLIC HOSPITALS

@inproceedings{Ali2016THEIO,
  title={THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCE FROM PUBLIC HOSPITALS},
  author={Hamza Ali and Mohammad Alshatnawi and Mohd Harith Bin Amlus},
  year={2016}
}
This paper sought to assess and analyze customer satisfaction with service quality (Tangible, Reliability, Responsiveness, Assurance and Empathy), in the public hospitals in Jordan. Specifically, it examined the determinants of satisfaction and the effects of customer satisfaction in Jordan’s public hospitals. The study was a cross-sectional survey that used self-administered structured questionnaire to the target population of customers of universities (Yarmouk University and Jordan University… CONTINUE READING

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