THE IMPACT OF TEAM EMPOWERMENT ON VIRTUAL TEAM PERFORMANCE : THE MODERATING ROLE OF FACE-TO-FACE INTERACTION

@inproceedings{Kirkman2004THEIO,
  title={THE IMPACT OF TEAM EMPOWERMENT ON VIRTUAL TEAM PERFORMANCE : THE MODERATING ROLE OF FACE-TO-FACE INTERACTION},
  author={Bradley L. Kirkman},
  year={2004}
}
We investigated the relationship between team empowerment and virtual team performance and the moderating role of the extent of face-to-face interaction using 35 sales and service virtual teams in a high-technology organization. Team empowerment was positively related to two independent assessments of virtual team performance— process improvement and customer satisfaction. Further, the number of face-to-face meetings moderated the relationship between team empowerment and process improvement… 

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