Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation

@article{Harkness1996SustainingPI,
  title={Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation},
  author={Warren Harkness and William J. Kettinger and Albert H. Segars},
  journal={MIS Quarterly},
  year={1996},
  volume={20},
  pages={349-368}
}