Surveying Consumer Satisfaction to Assess Managed-Care Quality: Current Practices

@inproceedings{Gold1995SurveyingCS,
  title={Surveying Consumer Satisfaction to Assess Managed-Care Quality: Current Practices},
  author={Marsha Gold and Judith Wooldridge},
  booktitle={Health care financing review},
  year={1995}
}
Growing interest in using consumer satisfaction information to enhance quality of care and promote informed consumer choice has accompanied recent expansions in managed care. This article synthesizes information about consumer satisfaction surveys conducted by managed-care plans, government and other agencies, community groups, and purchasers of care. We discuss survey content, methods, and use of consumer survey information. Differences in the use of consumer surveys preclude one instrument or… CONTINUE READING