Surgeons' tone of voice: a clue to malpractice history.

@article{Ambady2002SurgeonsTO,
  title={Surgeons' tone of voice: a clue to malpractice history.},
  author={Nalini Ambady and Debi A. LaPlante and Thai B. Nguyen and Robert Rosenthal and Nigel R. Chaumeton and Wendy S Levinson},
  journal={Surgery},
  year={2002},
  volume={132 1},
  pages={5-9}
}
BACKGROUND Interpersonal aspects of care, such as the communication behaviors of physicians, are often cited as central to patients' decisions to initiate malpractice litigation. Relatively little is known, however, about the impact of the communication behaviors of surgeons. In the current study, we investigated the relationship between judgments of surgeons' voice tone and their malpractice claims history. METHODS We examined the relationship between surgeons' voice tone during routine… CONTINUE READING