Supporting the end users' views

@inproceedings{Redmiles2002SupportingTE,
  title={Supporting the end users' views},
  author={David F. Redmiles},
  booktitle={AVI},
  year={2002}
}
End users of software have the right to systems that are both useful and usable, a property termed usability in the software and human-computer interaction communities. Unfortunately, it is not obvious what methods or techniques developers of software should adopt in order to achieve good usability in a product. There are a confounding number of questions. How can different points of view among end users be incorporated into a software development process? What does it mean to treat software… CONTINUE READING