Supporting improvisation work in inter-organizational crisis management

@article{Ley2012SupportingIW,
  title={Supporting improvisation work in inter-organizational crisis management},
  author={Benedikt Ley and V. Pipek and Christian Reuter and T. Wiedenh{\"o}fer},
  journal={Proceedings of the SIGCHI Conference on Human Factors in Computing Systems},
  year={2012}
}
Improvisation is necessary when planned decision-making as the main managerial activity does not fit the conditions the practice provides. In these cases, information technology should not just automate planned and structured decisions, but support improvisational practice. In this contribution we present an empirical study about the improvisation work in scenarios of medium to large power outages in Germany. Our focus is on inter-organizational cooperation practices, thus we examined the… Expand

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