Supporting Peer Help and Collaboration in Distributed Workplace Environments

  title={Supporting Peer Help and Collaboration in Distributed Workplace Environments},
  author={Jim E. Greer and Gordon I. McCalla and Jason A. Collins and V. Sasi Kumar and Paul Meagher and Julita Vassileva},
Increasingly, organizations are geographically distributed with activities coordinated and integrated through the use of information technology. Such organizations face constant change and the corresponding need for continual learning and renewal of their workers. In this paper we describe a prototype system called PHelpS (Peer Help System) that facilitates workers in carrying out such “life long learning”. PHelpS supports workers as they perform their tasks, offers assistance in finding peer… CONTINUE READING

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