Supporting IT Service Fault Recovery with an Automated Planning Method

@inproceedings{Liu2011SupportingIS,
  title={Supporting IT Service Fault Recovery with an Automated Planning Method},
  author={Feng Liu},
  year={2011}
}
Despite advances in software and hardware technologies, faults are still inevitable in a highly-dependent, human-engineered and administrated IT environment. Given the critical role of IT services today, it is imperative that faults, having once occurred, have to be dealt with efficiently and effectively to avoid or reduce the actual losses. Nevertheless… CONTINUE READING