Supporting Email Workflow

  title={Supporting Email Workflow},
  author={Gina Venolia and Laura A. Dabbish and JJ Cadiz and Anoop Gupta},
As more people use e-mail at home or on the job, more people have come to experience the pain of e-mail that Denning first wrote about 20 years ago [3]. In this paper, we present data from a field study in our own company to add to the existing body of research about how people use e-mail. We then use these data and prior literature to outline a framework of the five main activities that we believe people use e-mail for. In particular, we focus on two activities that we believe have been under… CONTINUE READING
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