Supporting Email Workflow

@inproceedings{Venolia2001SupportingEW,
  title={Supporting Email Workflow},
  author={Gina Venolia and Laura A. Dabbish and JJ Cadiz and Anoop Gupta},
  year={2001}
}
As more people use e-mail at home or on the job, more people have come to experience the pain of e-mail that Denning first wrote about 20 years ago [3]. In this paper, we present data from a field study in our own company to add to the existing body of research about how people use e-mail. We then use these data and prior literature to outline a framework of the five main activities that we believe people use e-mail for. In particular, we focus on two activities that we believe have been under… CONTINUE READING
Highly Influential
This paper has highly influenced 11 other papers. REVIEW HIGHLY INFLUENTIAL CITATIONS
Highly Cited
This paper has 99 citations. REVIEW CITATIONS

From This Paper

Figures, tables, and topics from this paper.

Citations

Publications citing this paper.
Showing 1-10 of 60 extracted citations

99 Citations

051015'02'05'09'13'17
Citations per Year
Semantic Scholar estimates that this publication has 99 citations based on the available data.

See our FAQ for additional information.

References

Publications referenced by this paper.
Showing 1-10 of 10 references

E-mail overload taxes workers and companies

  • J. Schwartz
  • USA Today, June
  • 2001
1 Excerpt

Email Usage For ecast and Analysis, 20002005

  • M. Levitt
  • International Data Corporation, IDC Report
  • 2000

Connections: New Ways of Working in the Networked Organization

  • L. Sproull, S. Kiesler
  • 1991
1 Excerpt

Intelligent Information - Sharing Systems

  • J. Schwartz
  • Communications of the ACM
  • 1987

Similar Papers

Loading similar papers…