Supporting Distributed Office Problem Solving in Organizations

@article{Woo1986SupportingDO,
  title={Supporting Distributed Office Problem Solving in Organizations},
  author={Carson C. Woo and Frederick H. Lochovsky},
  journal={ACM Trans. Inf. Syst.},
  year={1986},
  volume={4},
  pages={185-204}
}
To improve the effectiveness of office workers in their decision making, office systems have been built to support (rather than replace) their judgment. However, these systems model office work in a centralized environment, and/or they can only support a single office worker. Office work that is divided into specialized domains handled by different office workers (where cooperation is needed in order to accomplish the work) is not supported. In this paper, we will present a model that supports… CONTINUE READING
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