Successful internal program builds employee morale; reduces turnover. Washington Hospital Center, Washington, DC.

  • J Herreria
  • Published 1999 in Profiles in healthcare marketing


The Washington Hospital Center in Washington, D.C. is an example of what good can happen when a health care institution commits to developing a first-class internal communications program. The hospital center created a program that includes one-on-one dialogue between supervisors and staff, "town hall meetings, newsletters, memos, intranet, employee… (More)


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