Corpus ID: 8932128

Success Factors in the Introduction of Standard Software in Core Processes of Banks

  title={Success Factors in the Introduction of Standard Software in Core Processes of Banks},
  author={Ragnar Schierholz and Lutz Maria Kolbe and Malte Geib and Oliver Kohnke and Walter Brenner},
The financial services industry has experienced major changes in recent years, including globalization, deregulation, disintermediation, technological advancements, and new competitive structures. In the light of these changes, banks try to simultaneously achieve higher operational efficiency and higher flexibility. Both goals have been achieved in other industries with the digitalization and standardization of core operational business activities such as the introduction of standard software… Expand
Developing a Procedure Model for Business Process Standardization
This paper introduces research in progress on a business process standardization (BPS) procedure model that guides firms in conducting effective BPS firm-wide, and shows how this model is following the good-practice guidelines of design science and how it is intended to evaluate the applicability and effectiveness. Expand
The Perception of Customer Relationship Management Adoption Case of Mobile Companies in Saudi Arabia
The purpose of this study is to ascertain customer satisfaction perception of Customer Relationship Management (CRM) adoption by mobile telecom companies in Saudi Arabia. This study surveys more thanExpand


Strategic Sourcing in Banking - A Framework
It is shown that, in addition to a make or buy decision, co-operation between competitors should be included into a sourcing analysis as the third alternative, and an analysis framework based on a generic banking value chain is proposed. Expand
Managing the Next Wave of Enterprise Systems: Leveraging Lessons from ERP
Based on ERP research, five factors for successful implementation are identified and it is found that a projects position on the maturity curve can influence the implementation route. Expand
Intangible benefits valuation in ERP projects
The paper reviews the importance of intangibles, lists intangible benefits that are important in ERP projects and demonstrates the use of a scheme through which they can be incorporated into traditional evaluation techniques. Expand
The Enterprise System Experience— From Adoption to Success
173 For some 20 years after John Dearden wrote these words, history proved him right. Today, however, there is a booming market for software packages claiming to provide a total, integrated solutionExpand
Critical factors for successful implementation of enterprise systems
Through a comprehensive review of the literature, 11 factors were found to be critical to ERP implementation success – ERP teamwork and composition, change management program and culture, top management support, business plan and vision, and appropriate business and IT legacy systems are found. Expand
ERP implementation approaches: toward a contingency framework
Enterprise resource planning (ERP) systems are on-line, interactive systems that can provide a “total” solution to an organization’s information systems needs by addressing a large proportion of business functions. Expand
Global enterprise resource planning implementation
  • C. Holland, B. Light
  • Business, Computer Science
  • Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers
  • 1999
A case study analysis of the strategic context and implementation of a global ERP project in a multinational textiles group is presented and illustrates the transformation of a conglomerate of nationally organised businesses into a pan-European organisation. Expand
A Comprehensive Framework for Classifying the Benefits of ERP Systems
This framework tries to classify the types of benefit that organizations can achieve by using ERP systems and provide a comprehensive foundation for planning, justifying, and managing the system. Expand
ARIS - Business Process Frameworks
This book enhances the proven ARIS concept by describing product flows and explaining how to classify modern software concepts, with an emphasis on SAP R/3. Expand
Putting the enterprise into the enterprise system.
The author discusses the pros and cons of implementing an enterprise system, showing how a system can produce unintended and highly disruptive consequences and cautions against shifting responsibility for its adoption to technologists. Expand