Success Factors in the Implementation of a Collaborative Technology, and Resulting Productivity Improvements in a Small Business: An Exploratory Study

  title={Success Factors in the Implementation of a Collaborative Technology, and Resulting Productivity Improvements in a Small Business: An Exploratory Study},
  author={Nory B. Jones and Thomas R. Kochtanek},
  journal={J. Organ. End User Comput.},
End user development of applications forms a significant part of organizational systems development. This study investigates the role that developing an application plays in the eventual success of the application for the user developer. The results of this study suggest that the process of developing an application not only predisposes an end user developer to be more satisfied with the application than they would be if it were developed by another end user, but also leads them to perform… 

Tables from this paper

Systems approach for analysing problems in IT system adoption at work
The activity system model was used as a systemic and holistic tool to analyse and understand the problems relating to the adoption of an IT system in an organisational context and showed that most of the problems were identified in the social context.
Beyond relative advantage: factors in end-user uptake of computer supported cooperative work
Findings from Information Systems research are used to structure a meta-analysis of uptake issues as reported in Computer Supported Cooperative Work case studies, supplemented by a detailed re-examination of one of the own case studies from this perspective.
Innovation implementation effectiveness: A multiorganizational test of Klein Conn and Sorra's model
The current best practice in structural equation modelling techniques were used to empirically test the model of implementation effectiveness in both Australian and Thai firms to contribute to a more rigorously tested and comprehensive model of Implementation effectiveness.
Theories of ICT system implementation and adoption : a critical review
The results show that during this time the research field provided theories and models to examine the adoption and acceptance of ICT by individuals and that future research might benefit from studies which would focus on the implementation and adoption processes and their consequences by drawing on the learning and change management literatures.
Knowledge-based strategies and information system technologies: preliminary findings
This research uses a recently proposed framework to analyse the relationship between six KB strategic dimensions, organisational culture, and IS technologies and indicated that two KB strategies had a positive association with a number of IS technologies, but not all types ofIS technologies.
Factors Contributing to the Successful Implementation of Management Innovations
The concept of management innovation as distinctive type of non-technological innovations is still in the early days of conceptual formation and confirmation. This paper aims to investigate the
Is there a relationship between information technology adoption and human resource management
Purpose – The purpose of this paper is to investigate whether the adoption of information technology is associated with human resource management and organizational
Despite a growing interest in the importance of technology management, relatively little research has addressed technology issues from the perspective of small and medium enterprises. This paper uses
Usability, Testing, and Ethical Issues in Captive End-User Systems
This chapter uses some special usability and ethical issues that arise from experience with what can be called captive end-user systems (CEUS). These are systems required to gain access to or


User satisfaction as a measure of success in end user application development: An empirical investigation
End user application development to support organisational tasks is a phenomenon that is becoming increasingly important to organisations, yet there is little empirical research evaluating its
Development of a measure to assess the quality of user-developed applications
This study developed and assessed a measure of user-developed applications quality that comprises eight dimensions: reliability, effectiveness, portability, economy, user-friendliness, understandability, verifiability, and maintainability.
User-Developed Applications: An Empirical Study of Application Quality and Developer Productivity
The results of the study indicate that the surrogate IS professionals were much more productive and produced higher-quality applications than did the end users and suggest that additional research on the efficacy of end users as application developers is needed.
The management of the end-user environment: An empirical investigation
Organizational Factors Affecting the Success of End-User Computing
This paper attempts to identify those variables that affect the success or failure of end-user computing within an organization using a conceptual scheme originally suggested by Ein-Dor and Segev.
End‐user computing and information systems methodologies
The potential benefits and disadvantages of the use of information systems methodologies for end‐user‐computing, and strategies by which such usage can be accomplished are discussed.
The management of end-user computing: status and directions
This article critically surveys the published literature on end-user computing (EUC) management according to a comprehensive research model and suggests two themes it envision as important for EUC management research in the 1990s: EUC as an extension of organizational computing andEUC as a social learning phenomenon.
User participation and user involvement in information system development
  • H. Barki, J. Hartwick
  • Computer Science
    Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences
  • 1991
The authors examine the empirical relationship of participation and involvement with system usage and draw the following conclusions: user participation and user involvement represent two distinct constructs; the role of user participation in achieving system success may be less than has been generally believed.
Business Graduates as End-User Developers: Understanding Information Literacy Skills Required
This investigates the introduction of ‘real-life’ scenarios with undergraduate business students to enhance their understanding of end-user development of database applications. It identifies the
Organizational issues of end-user computing
The scope of the end-user computing is defined and a variety of publications are integrated into a common research framework in order to provide managerial direction to firms with growing end- user computing environments.