Subjective experience or objective process: understanding the gap between values and practice for involving patients in designing patient-centred care.

@article{Lord2014SubjectiveEO,
  title={Subjective experience or objective process: understanding the gap between values and practice for involving patients in designing patient-centred care.},
  author={Laura Lord and Nicola Gale},
  journal={Journal of health organization and management},
  year={2014},
  volume={28 6},
  pages={714-30}
}
PURPOSE Patient-centred care and patient involvement are increasingly central concepts in health policy in the UK and elsewhere. However, there is little consensus regarding their definition or how to achieve "patient-centred" care in everyday practice or how to involve patients in service redesign initiatives. The purpose of this paper is to explore these issues from the perspective of key stakeholders within National Health Service (NHS) hospitals in the UK. DESIGN/METHODOLOGY/APPROACH Semi… CONTINUE READING