Subject-Oriented Business Processes Meet Strategic Management: Two Case Studies from the Manufacturing Industry

@inproceedings{Lederer2015SubjectOrientedBP,
  title={Subject-Oriented Business Processes Meet Strategic Management: Two Case Studies from the Manufacturing Industry},
  author={Matthias Lederer and Peter Schott and Matthias Kurz},
  booktitle={S-BPM in the Wild, Practical Value Creation},
  year={2015}
}
Successful companies use business processes for the transfer of long-term strategies in operational workflows. The modeling approach presented in this chapter shows how strategic objectives of a company can be combined with the S-BPM modeling notation. The new modeling approach is used in two case studies. First, redesign rules for the strategic optimization of workflow models are demonstrated in the case of the customer support processes of an international enterprise. A second case study… CONTINUE READING