Study of patient complaints reported over 30 months at a large heart centre in Tehran.

@article{Moghadam2010StudyOP,
  title={Study of patient complaints reported over 30 months at a large heart centre in Tehran.},
  author={Jila Manouchehri Moghadam and Hossein Ibrahimipour and Ali Sari Akbari and Mohammad Farahbakhsh and Zohreh Khoshgoftar},
  journal={Quality & safety in health care},
  year={2010},
  volume={19 5},
  pages={
          e28
        }
}
OBJECTIVES To determine the rate and nature of complaints and the outcomes of the complaint management at a large heart centre in Tehran. DESIGN A retrospective review of all verbal and written complaints recorded over 30 months. SETTING A large heart centre in Tehran, Iran. Population All 312,105 admissions (47,041 inpatients, 138,842 outpatients and 126,222 ambulatory services) between July 2005 and January 2007 at Tehran Heart Centre, during which the hospital received 1642 verbal and… CONTINUE READING

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