Studies in Interactive Communication: II. The Effects of Four Communication Modes on the Linguistic Performance of Teams during Cooperative Problem Solving

@article{Chapanis1977StudiesII,
  title={Studies in Interactive Communication: II. The Effects of Four Communication Modes on the Linguistic Performance of Teams during Cooperative Problem Solving},
  author={A. Chapanis and R. Parrish and Robert B. Ochsman and G. D. Weeks},
  journal={Human Factors: The Journal of Human Factors and Ergonomics Society},
  year={1977},
  volume={19},
  pages={101 - 126}
}
Two-man teams solved credible, “real world” problems for which computer assistance has been or could be useful. Conversations were carried on in one of four modes of communication: (1) typewriting, (2) handwriting, (3) voice, and (4) natural, unrestricted communication. Both experienced and inexperienced typists were tested in the typewriting mode. Performance was assessed on three classes of dependent measures: time to solution, behavioral measures of activity, and linguistic measures… Expand
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