Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes

@inproceedings{Padr2013StudentEA,
  title={Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes},
  author={Fernando F. Padr{\'o} and Y. Watanabe Kek},
  year={2013}
}
This paper discusses how the increased use of student engagement data in combination with student satisfaction data use as a proxy for unit and instruction quality suggests a rethinking of student support services. While there is a question as to the definition what student engagement encompasses, it nevertheless places focus on student services as it attempts to make students want to become more engaged on campus activities as a means of improving learning. However, most quality assurance… CONTINUE READING