Student Satisfaction and Service Quality : Any Differences in Demographic Factors ?

@inproceedings{Ilias2009StudentSA,
  title={Student Satisfaction and Service Quality : Any Differences in Demographic Factors ?},
  author={Azleen Ilias},
  year={2009}
}
Previously, very less research done to test demographic factors that contribute towards satisfaction and service quality. This study attempts to examine the differences of selected demographic factors (gender, races and semester of studies) on the students’ satisfaction and service quality. Furthermore, this study is also to examine any relationship between age and students’ satisfaction and service quality. This study was conducted using a set of questionnaire to 200 Bachelor Degree students… CONTINUE READING

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