Structuring computer-mediated communication systems to avoid information overload

  title={Structuring computer-mediated communication systems to avoid information overload},
  author={Starr Roxanne Hiltz and Murray Turoff},
  journal={Commun. ACM},
Unless computer-mediated communication systems are structured, users will be overloaded with information. But structure should be imposed by individuals and user groups according to their needs and abilities, rather than through general software features. 

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