Structuring a process management center of excellence

Abstract

In view of the growing complexity and scope of processes in organizations, it is increasingly necessary to structure their process management tasks. Organizations have sought guidelines to structure a process center of excellence - PCE. However, there is still no consensus on how to structure this kind of organizational unit. This paper proposes the organizational structure and main macro-processes entailed in setting up a PCE.

DOI: 10.1145/1529282.1529342

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@inproceedings{Paim2009StructuringAP, title={Structuring a process management center of excellence}, author={Rafael Paim and Vanessa Tavares Nunes and Bruno Pinho and Fl{\'a}via Maria Santoro and Claudia Cappelli and Fernanda Araujo Bai{\~a}o}, booktitle={SAC}, year={2009} }