Structured online interactions: improving the decision-making of small discussion groups

  title={Structured online interactions: improving the decision-making of small discussion groups},
  author={Shelly Farnham and Harry R. Chesley and Debbie E. McGhee and Reena Kawal and Jennifer Landau},
A quantitative research experiment was used to examine whether a group's computer-mediated decision-making could be improved by providing a scripted structure to the groups text chat discussion. The study compared a regular chat discussion to a scripted chat discussion using Lead Line, a program that allows people to add a layer of pre-authored structure to regular text chat. We found that groups were more likely to come to consensus in structured chat discussions. In addition, groups applied… CONTINUE READING
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