Stress on the Ward – An Empirical Study of the Nonlinear Relationship between Organizational Workload and Service Quality # 277

@inproceedings{Kuntz2011StressOT,
  title={Stress on the Ward – An Empirical Study of the Nonlinear Relationship between Organizational Workload and Service Quality # 277},
  author={Ludwig Kuntz and Roman Mennicken and Stefan Scholtes},
  year={2011}
}
The working papers published in the Series constitute work in progress circulated to stimulate discussion and critical comments. Views expressed represent exclusively the authors' own opinions and do not necessarily refl ect those of the editors. Die Deutsche Bibliothek verzeichnet diese Publikation in der deutschen National-bibliografi e; detaillierte bibliografi sche Daten sind im Internet über: Abstract We discuss the impact of organizational workload on professional service outcomes, such… CONTINUE READING