Stress on the Ward: Evidence of Safety Tipping Points in Hospitals

@article{Kuntz2015StressOT,
  title={Stress on the Ward: Evidence of Safety Tipping Points in Hospitals},
  author={Ludwig Kuntz and Roman Mennicken and Stefan Scholtes},
  journal={Manag. Sci.},
  year={2015},
  volume={61},
  pages={754-771}
}
Do hospitals experience safety tipping points as utilization increases, and if so, what are the implications for hospital operations management? We argue that safety tipping points occur when managerial escalation policies are exhausted and workload variability buffers are depleted. Front-line clinical staff is forced to ration resources and, at the same time, becomes more error prone as a result of elevated stress hormone levels. We confirm the existence of safety tipping points for in… Expand
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