Stress in telephone helpline nurses is associated with failures of concentration, attention and memory, and with more conservative referral decisions.

Abstract

Nurses working for telephone-based medical helplines must maintain attentional focus while quickly and accurately processing information given by callers to make safe and appropriate treatment decisions. In this study, both higher levels of general occupational stress and elevated stress levels on particular shifts were associated with more frequent… (More)
DOI: 10.1111/bjop.12030

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@article{Allan2014StressIT, title={Stress in telephone helpline nurses is associated with failures of concentration, attention and memory, and with more conservative referral decisions.}, author={Julia Allan and Barbara Farquharson and Derek W. Johnston and Martyn C. Jones and Carolyn J Choudhary and Marie Johnston}, journal={British journal of psychology}, year={2014}, volume={105 2}, pages={200-13} }