Stress amongst nurses working in a healthcare telephone-advice service: relationship with job satisfaction, intention to leave, sickness absence, and performance.

@article{Farquharson2012StressAN,
  title={Stress amongst nurses working in a healthcare telephone-advice service: relationship with job satisfaction, intention to leave, sickness absence, and performance.},
  author={Barbara Farquharson and Julia L Allan and Derek W. Johnston and Marie Johnston and Carolyn J. Choudhary and Martyn C. Jones},
  journal={Journal of advanced nursing},
  year={2012},
  volume={68 7},
  pages={
          1624-35
        }
}
AIMS This paper is a report of a study, which assessed levels of stress amongst nurses working in a healthcare telephone-advice service. We explored whether stress related to performance, sickness absence, and intention to leave. BACKGROUND Nurses report high levels of stress, as do call-centre workers. The emergence of telephone health advice services means many nurses now work in call-centres, doing work that differs markedly from traditional nursing roles. Stress associated with these… CONTINUE READING
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