• Published 2015

Strengthening Community Investments through Collaboration and Accountability

  title={Strengthening Community Investments through Collaboration and Accountability},
  author={Angie Dillon-Shore},
Introduction The Alameda County Social Service Agency (ACSSA) has reformed its contracting processes. Taking a systematic team approach, the process is shared and integrated across divisions. To maximize effectiveness of services, Results-Based Accountability (RBA) is applied as a framework. This project explored ACSSA’s performance-based, team approach, and considers how it might inform Sonoma County’s Human Service Department (HSD) in business process improvement and increase the measurable… CONTINUE READING