Strategic collaborative quality management and employee job satisfaction.


BACKGROUND This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction. METHODS The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees' job satisfaction. The impact of the intervention was measured by comparing the pre-intervention and post-intervention measures in the hospital. RESULTS The hospital reported a significant improvement in some dimensions of job satisfaction like management and supervision, organisational policies, task requirement, and working conditions. CONCLUSION This paper provides detailed information on how a quality management model implementation affects employees. A well developed, well introduced and institutionalised quality management model can improve employees' job satisfaction. However, the success of quality management needs top management commitment and stability.

DOI: 10.15171/ijhpm.2014.38

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@article{Mosadeghrad2014StrategicCQ, title={Strategic collaborative quality management and employee job satisfaction.}, author={Ali Mohammad Mosadeghrad}, journal={International journal of health policy and management}, year={2014}, volume={2 4}, pages={167-74} }