Sticky Information , " and User-Based Design

  title={Sticky Information , " and User-Based Design},
  author={Eric von Hippel}
To design new products and services that are accurately responsive to user needs, need information and solution information must be brought together with problem-solvers at a common location. Traditionally, this problem has been addressed by transferring need-related information to manufacturer-based product and service developers a very successful approach under many conditions. However, this approach inevitably encounters difficulties when information related to user needs is changing rapidly… CONTINUE READING