Steps towards an ecology of infrastructure: complex problems in design and access for large-scale collaborative systems

@inproceedings{Star1994StepsTA,
  title={Steps towards an ecology of infrastructure: complex problems in design and access for large-scale collaborative systems},
  author={Susan Leigh Star and Karen Ruhleder},
  booktitle={CSCW '94},
  year={1994}
}
This paper analyzes the initial phases of a large-scale custom software effort, the Worm Community System (WCS), a collaborative system designed for a geographically dispersed community of geneticists. Despite high user satisfaction with the system and interface, and extensive user feedback and analysis, many users experienced difficulties in signing on and use, ranging from simple lack of resources to complex organizational and intellectual trade-offs. Using Bateson's levels of learning, we… Expand

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